How do I make a booking?
You can book directly through our online booking form. Simply enter your trip details and contact information. Once submitted, you will receive a confirmation email — this means your booking is confirmed.
How can I cancel my booking?
If you need to cancel your booking, please inform us at least 12 hours before your scheduled pick-up time. You can reach us via phone (+212 6 61 13 86 30/+212 6 61 52 15 19), WhatsApp, or email info@omarsshuttleservice.com.
How does airport pick-up work?
Our driver will meet you directly at your arrival terminal, holding a sign with your name. We ensure a smooth and comfortable transfer to your destination as indicated in your booking.
What should I do if I can't find my driver?
If you're unable to locate your driver, please call us immediately. Our team will handle your request urgently and guide you to your driver as quickly as possible.
What happens if my flight is delayed?
No worries — we track your flight in real-time using the flight number provided at booking. Our driver will wait for you accordingly, even if your flight is delayed.
Can I request additional services or last-minute changes?
Yes, we’re flexible! If you have any last-minute requests, let us know and we’ll do our best to accommodate your needs.
How can I pay for the shuttle service?
We offer flexible payment options for your convenience:
- Credit card payment at pick-up (our drivers are equipped with mobile card terminals)
- Cash payment directly to the driver (MAD/EUR/USD)
- Bank transfer